Support & Maintenance

We keep the platform running. You keep your ISMS current.

Ongoing support is built into ISO 360 Plus - from troubleshooting to training, without the need for a certification advisory engagement.

What's included

Support that covers the whole lifecycle of the platform.

Incident troubleshooting & issue resolution

Raise a ticket and our team works the issue through to resolution, keeping you updated at every step.

Regular updates & patches

The platform is continuously maintained with fixes, performance improvements, and security patches - no action required on your end.

Guidance on registers, workflows & reporting

Practical help getting the most out of Asset and Risk Registers, review workflows, and reporting views.

Admin support for user & module access

Help managing System Administrator and ISMS Administrator responsibilities - module enablement, user access, and role assignment.

Staff training

New hire onboarding and refresher sessions so every user knows how to work in the platform correctly.

In-app ticketing

Raise a ticket, track it through to close.

Every ticket carries a priority level, supports attachments, and keeps a threaded history of updates between you and our team.

Open→In Progress→Closed
High priority
In Progress
Closed

Need help getting started?

Our team is on hand to help you configure modules, roles, and reviews the right way from day one.